Privacy Policy

ClawCrew.cloud (ClawCrew, we, us) provides OpenClaw hosting services. This policy explains what personal data we collect, how we use it, and your choices.

Information We Collect

• Account information such as email address and authentication metadata.
• Billing information and subscription status processed by Stripe.
• Infrastructure and provisioning metadata (server IDs, IP addresses, logs).
• Support communications you send to us.
• Basic technical data such as request logs and error telemetry.

How We Use Data

• To create and secure your account.
• To process payments, subscriptions, and invoicing.
• To provision and operate your OpenClaw infrastructure.
• To detect abuse, fraud, and unauthorized access.
• To provide customer support and improve reliability.

Service Providers

We use third-party processors including Supabase (authentication and database), Stripe (payments), Hetzner (infrastructure), Vercel (hosting), and Resend (email). These providers process data under their own terms and security controls.

Retention

We retain account and billing records for operational, legal, and tax obligations. You may request deletion of your account, subject to required retention periods.

Security

We use reasonable technical and organizational measures to protect personal data. No system is perfectly secure, and you are responsible for safeguarding your credentials.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data. Contact us to exercise these rights.

Changes To This Policy

We may update this policy from time to time. Material changes will be reflected by updating the effective date above.

Contact

Questions about privacy can be sent to support@clawcrew.cloud.